FQA
WHAT COUNTRIES DO YOU DELIVER TO?
We ship worldwide.
DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Yes. Customs duties and import taxes may apply depending on your country’s regulations. These charges are the buyer’s responsibility.
DO YOU DELIVER TO HOTELS?
Yes, we can deliver to your hotel.
DO I HAVE TO SIGN FOR DELIVERY?
Yes, we require a signature upon delivery for all goods shipped.
In some cases, DHL may deliver without a signature. By choosing this option, you agree to our terms and conditions and accept full responsibility for any loss or damage if the package is left in a safe place or with a neighbour.
DHL may also refuse delivery if the shipping address is considered unsafe.
CAN I TRACK MY SHIPMENT?
Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking number.
CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING MY ORDER?
No, once an order is placed, the delivery address cannot be changed. You will need to cancel or recall your order and place a new one with the updated information.
Terms and Conditions
DELIVERY TIMES AND COSTS
Orders placed before 5:00 PM GMT will be dispatched the same day.
Shipping cost:
A flat shipping fee of $20 USD (or equivalent in local currency) applies to all orders.
Delivery time:
Estimated delivery time is 5–10 business days, depending on the destination.
RETURNS POLICY
All returns must include the Karla Elton shoe box and dust bag. The box must be protected using the carton provided.
Returns will only be accepted in unworn condition and in their original state. Please try shoes on a clean, carpeted surface to avoid marking the soles.
Damaged or soiled returns, or returns without the original packaging, may not be accepted.
HOW TO RETURN AN ITEM
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Returns must be received within 20 days of delivery.
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Book your return at www.karlaelton.com.
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Fill out the return form included in your order.
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You will receive an email notification once your return has been processed.
Returns requested after the 20-day window may be accepted at our discretion.
RETURN SHIPPING CHARGES
Return shipping costs are as follows and will be deducted from your refund:
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Mexico and European Union: Free
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All other countries: $20 USD (or equivalent in local currency)
REFUNDS
Refunds will be credited to the original method of payment.
Original shipping charges and customs duties/taxes will not be refunded. You will be notified by email once your return has been processed.
KLARNA
In order to provide you with Klarna's payment options, we may need to provide Klarna with your personal data, including your contact details and your order details, so that Klarna can assess whether you meet the conditions for benefiting and adapt them to your needs. Your transferred personal data will be treated in accordance with Klarna's privacy policy ”