Dear Customer,

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• Please send an email to sales@karlaelton.com and attach the picture.

• Kindly ensure that you include the completed return form inside the package along with the product.

• When returning the item, please place it in its original packaging. The product must be returned in the same condition in which you received it—unused, in perfect condition, and complete with all its elements, including the original packaging, manuals, labels, and tags.

• Once we receive the returned item, our warehouse team will inspect it to verify its condition. If the product shows signs of use or damage, we may deduct the corresponding depreciation from your refund and only reimburse the remaining value.

• Thank you for your cooperation.

• Best regards,